Artful Mediation:

                                                Constructive Conflict at Work

Elaine Yarbrough    President, The Yarbrough Group

William Wilmot         Senior Associate                                                                                                                                          

Don't know what to do when a conflict erupts in the workplace?  Drawing upon the authors' interventions into hundreds of disputes, this book explains how people get into difficulty, and how to help them get past it.   It helps you see, for example, the crucial stages of Entry and Follow-up.  These stages are often skipped by mediators, which explains why sometimes mediation attempts do not "stick.'   Full of practical dialogue, it will guide you through the entire process.

TABLE OF CONTENTS                               Buy this book on Amazon.Com

Preface

    What do we know about conflict?

    The Hows, Whys and Whats of Mediation

1:    Mediation Stage I:  Entry

2:   Mediation Stage 2: Diagnosis/Unpacking the Conflict Patterns

3:  Mediation Stage 3: Negotiation

4:  Mediation Stage 4:  Agreements

5: Mediation Stage 5: Follow-up

6: Managing the Power Arena

Epilogue:  Mediation as Art